[4 Minute Read or Listen Below] Years ago, I stumbled upon a deceptively simple productivity tool, almost by accident, that helped me reclaim my priorities and provided a model for others. Whenever someone asked me to do something, whether at work or in my personal life, I used to jump right into action. I equated being asked with needing to act immediately. I prided myself on being dependable and responsive...until I started feeling overwhelmed, behind on my own goals, and constantly putting out other people's fires.
One day, instead of rushing to add the newest request to the top of my to-do list, I paused and asked: "When do you need this?"
That one question changed everything. To my surprise, the more I asked that question, I found the answer was seldom "right now." More often, it was "whenever you get a chance" or "sometime next week." Occasionally, the person would pause and realize they weren't sure when or even if they needed it at all. What I thought were top-priority tasks turned out to be flexible or unnecessary. By simply clarifying the real timeline, I gave myself room to work more intentionally. This single question helped me better align my priorities, manage expectations, and reduce stress. It also helped others clarify their needs. In many cases, they hadn't thought through the timing either. They were passing a task along without considering its impact. The key to the Eisenhower Matrix, which I recently wrote about, is distinguishing between urgent and important tasks. But sometimes urgency is only assumed. By asking questions, we transition from reacting to perceived urgency to responding to genuine priorities. Here are a few other clarifying questions I have found helpful: • What's the hard deadline, and what's your preferred deadline? • Can I get this back to you by [fill in the date]? • If I can't complete it by then, what other options do you have? These aren't just time-savers, they're boundary-builders. They slow your automatic "yes" and give you a moment to think critically about what really matters. Many years ago, when I was managing an HR department, one of my team members did something that made me incredibly proud—and reinforced the power of working with intention. Our team had all of our individual and shared priorities clearly mapped out. I maintained a shared spreadsheet with a column for each team member and their current workload, in priority order. This document helped us stay transparent and aligned. One day, my manager handed a new task to one of my team members and instructed her to complete it immediately. Instead of rushing to drop everything, she brought the task to me. When I met with my manager later that same day, I opened the spreadsheet and said, 'Let's take a look at what everyone is already working on, and we can decide together which priority to shift to make space for this one.' After looking it over, he paused and said, "You know what? This task can wait. Let's leave the priorities as they are." That moment reminded me how often urgency is a default setting—not a necessity. When we stop to evaluate rather than merely react, we give others space to do the same. And we protect ourselves and our teams from chaos disguised as efficiency. When we model thoughtful, respectful time boundaries, we help shift the culture around us. Whether you're a solopreneur, in an office, or working with a volunteer team, it sends a message: not everything has to be urgent. Clear, calm communication tends to inspire more of the same. People learn they can trust you to be reliable and honest about your capacity. Over time, this builds better relationships, more realistic planning, and significantly less stress for everyone involved. And if you're a leader or manager, you have even more opportunity to shape that dynamic. When you make requests, try leading with context. A little extra thought—"this isn't urgent, just something to keep in mind"—goes a long way. One of the unexpected gifts of learning to ask, "When do you need this?" is that I became more mindful when I was the one making requests. I realized how often I had passed along a task without an accurate context of urgency. Now, when I ask someone to do something, I include the kind of clarity I now crave: • No rush. The end of next week is totally fine. • This is time-sensitive, so ideally, by Wednesday. • Please let me know if this doesn't fit within your current bandwidth. It's remarkable how even a small increase in clarity can reduce anxiety, strengthen trust, and make collaboration smoother. When we get better at asking for what we need, we make it easier for others to help us. It's all part of shifting from a reactive to a responsive way of working—and living. If you want to start experimenting with this, here's a simple practice you can try: -Pause before reacting to a request. -Ask: "When do you need this?" -Clarify any expectations or context. -Determine how it aligns with your priorities. (Don't be afraid to ask for some time to figure this out.) -Respond with intention. You may be surprised how often this can reshape your entire day. The next time someone makes a request—whether it's your boss, a colleague, or even a friend—try asking, "When do you need this?" It's a respectful, non-confrontational way to gain clarity, avoid unnecessary urgency, and make better decisions about your time. And if you're the one asking for help, try being equally clear. Adding a little context can make a big difference in how your request is received. It's a small shift, but over time, it can help you protect your priorities, communicate more clearly, and navigate your days with greater ease.
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Kathy Muzik
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